Concerns and complaints

We protect the public by setting standards. Our Registrants and regulated Trainees have to follow our Code of Conduct.

The Code says how Registrants and regulated Trainees should act when they are working. It says what is expected of them.

If you think they someone hasn’t followed the Code you should make a complaint. It is important to make a complaint because it helps us to protect you and other people. If you have a bad experience and don’t tell us, we can’t make sure it doesn’t happen to anyone else.

If you are not sure if you should make a formal complaint, you can’t make a complaint or you don’t want to make a complaint, you can raise a concern.

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