Registration Assistant Vacancy

19 May 2023


At NRCPD, we're expanding our Registration team to ensure the best possible service as our registrations grow. If you're a diligent and organised individual with a good eye for detail and committed to working for our charity you could be exactly the person we are looking for.

This is a unique and exciting opportunity for a conscientious, committed and client focused Registration assistant. We are responsible as a voluntary national regulator for the accurate and comprehensive registration of over 1700 British Sign Language interpreters, translators and other allied professions. Our purpose is to promote the best possible communication between D/deaf, deafblind people and hearing people. We set the standards of professional conduct and register communication professionals who meet these standards and are fit to practise. Our vision is for every communication professional working with D/deaf and deafblind people to register with us to keep people safe.

As the registration assistant, your main task will be to process registration and renewal applications and thoroughly check all the supporting documentation and compliance requirements. Day to day, you will:

  • Examine registration applications made via the online registration portal, checking for correctness.
  • Deal with registered professionals and members of the public quickly, politely and efficiently
  • Assist with problem-solving, and with initial responses to enquiries and complaints by email or telephone.
  • Examine documentation and other evidence to identify potentially fraudulent applications.
  • Maintain meticulous records of transactions and communications
  • Support the Business and Registration Administrator with on-site office functions and routine.
  • Work flexibly to support colleagues and the wider administration needs of NRCPD.

Prior experience of working in a registration, member services or administration environment for at least two years is essential. The successful candidate must have excellent numeracy and literacy skills and ideally will have qualifications at Level 4 or higher. Your IT skills must be of a high standard and you must be competent working with all aspects of the Office 365 software set.

The successful candidate will have a good understanding of and be motivated by the role of NRCPD and by the issues facing d/Deaf and deafblind people in the UK today.

We are a committed equal opportunities recruiter and employer, and welcome applications from all suitable candidates with the required experience, skills and knowledge irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy. Applications invited with both a CV and covering letter. The job description and person specification is available on request.

Salary is £18,000 (FTE) for up to 22.5 hours pw part time based at our offices in Belmont Business Park, Durham. To accommodate Covid safety measures and work/life balance, some flexibility for working from home is available and expected.

Closing date is 26th May 2023, interviews will take place by the week of 5th June 2023. NRCPD reserves the right to close the application window earlier than the published date without notice.

Job Types: Part-time, Permanent
Part-time hours: 22.5 per week
Salary: £18,000.00 per year


  • Company pension
  • On-site parking
  • Sick pay
  • Store discount
  • Wellness programme


  • Monday to Friday


  • administration: 2 years (preferred)

Work Location:

  • Hybrid remote in Durham, DH1 1TW

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