Complaint references: CR43

29th Oct 2020

Professional Discipline	Registered Sign Language Translator
Date Complaint Received	29.10.2020
Date Complaint Closed	02.03.2021
Origin of Complaint	Agency Manager
Registered or Trainee	Registered
Nature of Complaint	Complainant raised concerns around Registrants failure to attend a booking. It was alleged that the location, time and subject matter were provided, and that the booking was confirmed and agreed. Agreement was disputed by the Registrant, who had contacted the Complainant later that evening (after close of business) requesting an increase in fees due to the distance to be travelled to the booking. This was unable to be confirmed due to being out of hours, and it was requested the Registrant attend irrespective of this, and additional fees would be sought.
Summary	Investigation conducted into potential breach of Sections 1.1 and 6.1 of NRCPD's Code of Conduct.
Outcome	Case Examiners decided based on the evidence provided, that there was not a realistic prospect of finding an impairment of fitness to practice, and that it was not in the public interest to refer the case to a Complaints Committee. The Case Examiners were of the view that communication errors and assumptions resulted in misunderstandings which could have been avoided, and what was agreed/not agreed should have been clarified. Advice was given to the Registrant around taking more care and being proactive in accepting/rejecting bookings and clarifying information such as location before acceptance. References were provided to NUBSLI resources, and some additional reading was also recommended. The Registrant was reminded of the "people facing" nature of the profession and the impact and consequences of non-attendance, and it was recommended this be reflected on further within a supervisory setting. Complainant and Registrant updated. Case closed by NRCPD.