Complaint references: CR67

17th Sep 2021

Professional Discipline Registered Sign Language Interpreter
Date Complaint Received 17.09.2021
Date Complaint Closed 02.06.2022
Origin of Complaint Registered Sign Language Interpreter
Registered or Trainee Registered
Nature of Complaint

Complainant raised concerns around a Zoom training session where they and the Registrant were acting as RSLIs for a deaf client who was responsible for delivering a training session.

Allegations include despite having the course materials, the Registrant was underprepared, they failed to use Zoom effectively and did not handle the situation professionally which all contributed to the training being disrupted. The allegations also include that the Registrant's interpretation was inadequate and their hands could not be seen, which led to the Complainant having to step in and take over.


Investigation conducted into potential breach of Section 1.1, 3.1, 3.3, 6.1, 7.3 of NRCPD's Code of Conduct. Statement was also obtained from the deaf client.


Case Examiners decided based on the evidence provided, that there was a realistic prospect of finding an impairment of fitness to practice, but that it was not in the public interest to refer the case to a Complaints Committee. The Case Examiners decided that there was impairment of Sections 1.1, 3.1, 3.3, 6.1, 7.3 of the Code and directed that the Registrant undertake 3 or more sessions with a deaf mentor of interpreters, take their findings to discuss and reflect upon with a supervisor, and that the Registrant attend training on unconscious bias within 3 months. Evidence of the completion must be provided to NRCPD within 6 months. The Case Examiners also offered advice to the Registrant.

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