We protect the public by setting standards. Our Registrants and regulated Trainees have to follow our Code of Conduct.

The Code says how Registrants and regulated Trainees should act as professionals. It says what is expected of them.

If you think that someone hasn’t followed the Code you should make a complaint. It is important to make a complaint because it helps us to protect you and other people and helps the Registrant or regulated Trainee to improve their knowledge and skills. If you have a bad experience and don’t tell us, we can’t make sure it doesn’t happen to anyone else.

If you are not sure if you should or whether you want make a formal complaint, you can contact the NRCPD Complaints Team to find out more about what you can do and what is involved in a complaint.

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